General terms and conditions of sale

Dear Customer,
the general conditions of sale shown below will regulate your purchases of our products on our website
Our company reserves the right to modify these general conditions of sale at any time by reporting these changes on its website indicated above.

All the products indicated by us on the site can be purchased
For each of the products, a description is available on the website containing the main characteristics of the same.
The image accompanying the description of the product may not be perfectly representative of the characteristics of the latter so that the same may differ in color, size and accessory products represented there.
The presence of the product on the site does not certify that it is actually available, since this certification is conditional on the order confirmation sent by our Company.

The products can be purchased at the price indicated by us on the site at the time of order confirmation as better regulated below.
All prices indicated therein are inclusive of VAT.
Prices can change without notice.

To proceed with the purchase, it is first necessary to access the site and proceed with the relevant registration therein.
The purchase of the products takes place through the use of the buttons indicated for this purpose on the site.
The purchase of the products will be considered concluded only at the moment of the effective payment of the price according to the methods referred to in the following point, so that up to that moment our company will retain full ownership of the products in question and will not be held to any obligation in order to the same.
Each purchase will be confirmed by us by e-mail sent by us to the e-mail address communicated to us by the customer at the time of registration.
This confirmation message will contain a "Purchase Order Number", to be used in the event of any subsequent communication regarding the purchase made.
The message will contain all the data entered by the Customer when registering, the burden of verifying their correctness and promptly communicating any corrections remains the responsibility of the same.
In case of non-acceptance of the order, Velamp guarantees timely communication to the customer.
The purchase order can be canceled in full if, at the time of the cancellation request, the shipment of the product is still being prepared and, in any case, if the amount has not yet been collected by our company.
In case of error in the indication, for description and characteristics, of the product and / or where the same are no longer available or no longer on sale, as well as for the case of error on the price indicated on the site, we will give notice to the customer within 72 working hours after purchase.
If it is impossible to contact the customer, the order will be canceled.
Our company reserves the right to refuse any purchase order from a customer with whom a dispute has arisen and / or is pending.
The customer can request a copy of the invoice or tax receipt within three months of the issue.
Any contractual or extra-contractual liability for our company for direct or indirect damage to persons and / or things caused by the non-acceptance, even partial, of an order is excluded.

On certain products, subject to price promotions, we reserve the right to accept orders by reducing the quantity, subject to communication and acceptance by the customer, failing which the order must be considered canceled.
The displayed price is not binding if an incorrect price has been posted by mistake.
In any case, our Company is under no obligation to supply the product at a wrong (lower) price (even after sending the Confirmation or providing the On-line Invoice) if the error in the price were evident and unequivocal and the user could reasonably have recognized it as the wrong price.

The price of the purchased products can be paid, at the customer's choice, by credit card or payment to a Paypal account.
Credit card
We accept the most common credit cards, including prepaid and rechargeable cards: Visa, Mastercard, With the payment by credit card no supplement will be charged.
For credit cards of the Visa and Mastercard circuit it is necessary to enter the CVV2 code, i.e. the last 3 digits found on the back of the card, otherwise the order will be canceled.
In the case of payment by credit card, at the same time as the conclusion of the online transaction, the reference banking institution will authorize only the commitment of the amount relating to the purchase made and will proceed to the definitive charge of the same only upon delivery of the products purchased.
In the case indicated above, our Company will still have the right to request further information regarding the data of the credit card used for the purchase and, in the event of non-acknowledgment, it will not proceed with the purchase order received.
PayPal is an online payment system that provides for the opening of an account with PayPal.
By concluding a purchase with this type of payment, you will see a page on the PayPal site where you can enter your personal email address and password for your PayPal account, or access the procedure for creating a new one. After registration you can proceed to payments via PayPal without having to re-enter the data, even for subsequent purchases. By choosing this method of payment the amount is charged directly to the PayPal account.
For each transaction performed with this method, a confirmation email will be sent by PayPal. The order amount is debited to the PayPal account at the time of the order acquisition. In case of cancellation the amount is refunded to the customer's PayPal account.

Shipping costs are those indicated on the site also in reference to each individual product.
The products purchased will be shipped by us to the Customer, according to one of the shipping methods chosen by him at the time of the order and indicated below:

A) Express delivery by BRT courier
Return time: 24 to 72 hours from order payment.
Hours: Monday to Friday, from 9.30 to 18.00 without appointment
Places: the delivery of the material will take place at the address indicated in the order.
Notices: In case of absence of the recipient at the time of delivery, a "transit notice" will be left in the customer's mailbox with the indication of the courier's telephone number to fix a new delivery within the following 72 hours.
Subsequently, the Customer will be required to call the number indicated on the notice of passage.
ALERT: at the same time as the shipment is sent, the references of the BRT shipment will be sent via sms or email with the presumed delivery date and time slot, as well as the notifications of empty passage and any delivery rescheduling.

Times: from 1 to 3 working days from payment.
Modality: the products can be collected at one of the BRT BRANCHES (from Monday to Friday, from 09.30 to 17.00).
Our company will ship the products only after having been sure of the payment of the purchase price of the same.
Our Company will only accept purchase orders for products to be delivered in the Italian territory.
No responsibility can be attributed to Velamp in case of delay in processing the order or in delivering what has been ordered.
Upon delivery, the customer is required to check:
• that the receipt / invoice issued by us is present
• that the packaging is intact, neither damaged, nor wet, or in any case altered;
• that the number of packages corresponds to what is indicated in the transport document.

Any damage to the product or packaging or the mismatch of the indications must be immediately reported to the courier by placing a specific WRITTEN CONTROL RESERVE on the proof of delivery of the courier.
Any anomaly must be communicated to us by the Customer within eight days following delivery, in the following ways:
1. anticipating by e-mail to the report with all the references of the order and a copy of the receipt and the waybill signed with reserve and the photographic documentation of the damage;
2. by registered mail with return receipt to the following address:
Via G. Frua, 6 - 20146 Milan
Even if the packaging is intact, the goods must be checked within eight days of receipt. Any hidden anomalies must be reported in the manner indicated above.
Any report beyond these terms will not be taken into consideration. For each declaration, the customer assumes full responsibility for what has been declared.
The working day for delivery means Monday to Friday from 09.00 to 18.00.
All orders placed on holidays are prepared on the first following business day.

Pursuant to and within the limits of art. 64 of the Consumer Code - Legislative Decree no. 206/2005 - the customer, a natural person who does not act in the exercise of his profession and / or entrepreneurial activity, has the free right of withdrawal regarding the purchases made, and therefore the right to return the products received and obtain a refund of the price paid.
The costs of returning the product are charged to the customer.
The right of withdrawal cannot be exercised in order to products that are not returned intact, due to the absence, for example, of integral elements of the product (accessories, cables, instruction manuals, etc.) and / or which have undergone damages for reasons other than their transportation and in relations to which the Customer has not refused delivery or in any case has not accepted it with express and specific reservation.
The right of withdrawal in question must be exercised, no later than 14 days from receipt of the purchased product, by specific communication sent by registered letter with acknowledgment of receipt to the following address:
Via G. Frua, 6 - 20146 Milan
or by telegram to the same address, or by e-mail at or by fax at, provided that the same is confirmed by registered letter with acknowledgment of receipt sent to the address indicated above within the next forty-eight hours. The customer who has exercised the right of withdrawal indicated above, will then be required, within ten working days following the date on which he sent the notice of withdrawal, to return, using, at his own expense, a courier of his choice, the products purchased, if possible in the original packaging and, in any case, always carefully packaged and complete with all accessories, instruction manuals and everything originally contained. In the event of transport damage occurred during the return, our Company will notify the Customer within five working days of receiving the product, allowing the latter to file a complaint with the courier used for transportation. In the case indicated last, the damaged goods will be made available by us for the return to the Customer and the withdrawal from the latter exercised will be considered devoid of effects. Except as provided below for the case of partial withdrawal, our Company will refund the customer the purchase price and the transport costs for delivery, within 14 days from the moment in which the communication of the withdrawal will be received at our address. The reimbursement of transport costs is excluded for the case of partial withdrawal and that is, where the same concerns only a part of products purchased with a single delivery.

VII. warranty
The products purchased are always accompanied by a legal guarantee that covers production and conformity defects (e.g. malfunctions, failures and breakages deriving from normal use, defects of the good) of the products themselves for 24 months from the date of their delivery.
The legal guarantee cannot be enforced by those who purchased the products as part of their business or professional activity, indicating their VAT number.
The legal guarantee gives the customer the right to request the repair or replacement, without charge, of the product purchased provided that this is not impossible or excessively expensive considering: the size of the possible defect and the value of the product without defect.
In the event that the above repair or replacement is impossible, excessively expensive or is late or involves significant inconvenience for the Customer and is not effective in solving the problem, the Customer also has the right to request a price reduction or resolution. of the purchase contract.
In determining the amount of the reduction or the amount to be returned, account must be taken of the possible use of the asset after purchase.
In any case, for minor defects for which it was not possible to repair or replace the product, the purchase contract cannot be terminated.
Our company will repair or replace the product within a maximum of 60 days from delivery of the same, excluding the time necessary to procure spare parts that are not immediately available.
For the purposes of exercising the above rights, the Customer is legally required to:
o keep and show the purchase receipt;
however, report the defect within two months of its discovery.

Pursuant to and for the purposes of articles. 13, 23 and 26 of Legislative Decree 30.6.2003 n. 196, relating to the protection of the processing of personal data, our Company informs the Customer that:
1. the aforementioned Legislative Decree provides a series of obligations for those who carry out "processing" (ie collection, registration, processing, storage, communication, dissemination, etc.) of personal data referred to other subjects, prescribing the duty to inform interested parties about the rights that the law recognizes them and about the characteristics of data processing;
2. the processing of the Customer's personal data which will be requested of him and which will be communicated by him, will be carried out on the premises of our Company in Via G. Frua, 6 - 20146 Milan, in compliance with the principles of necessity and relevance with the use of even computerized procedures, for legal and fiscal obligations for the execution of contractual obligations;
3. the data controller is the company VELAMP INDUSTRIES SRL.
4. The data controller is domiciled for the purposes of the law at the headquarters of our company.
5. On the occasion of these treatments, the owner and its agents may become aware of the data that will be processed in compliance with the obligations deriving from the privacy rules and according to principles of correctness;
6. the treatment will take place with manual and automated systems designed to store, manage and transmit the data, with logic strictly related to the purposes of the treatment, on the basis of the data in our possession and with a commitment by the Customer to promptly communicate any corrections to us, additions and / or updates;
7. excluding the communications and disclosures made in execution of legal and contractual obligations, the data provided to the writer will be used only for legal obligations;
8. the nature of the provision is to be considered strictly necessary in relation to the purpose of the aforementioned treatments. The provision by the Customer of the aforementioned data is essential for the exact performance of the activities listed above;
9. any refusal makes it impossible to correctly fulfill contractual and legal obligations, compromising the continuation of the relationship established between the parties

• at any time the customer can exercise his rights towards the data controller, pursuant to art. 7 of Legislative Decree 196/03, and in particular those of:
1. know the existence or not of personal data concerning him and their communication in an intelligible form;
2. be informed about the owner, the purposes and methods of the processing and any responsible, the subjects or categories of subjects to whom the personal data may be communicated;
3. obtain the updating, rectification or integration of the data;
4. obtain cancellation, transformation into anonymous form or blocking of the same;
5. to oppose the processing of data for legitimate reasons, without prejudice to the limits established by law;
6. oppose the sending of advertising material or for carrying out market research or commercial communication.
The full text of art. 7 of Legislative Decree 196/2003 relating to the rights of the interested party is available on the Guarantor website


The contract in question is concluded in Italy and regulated by Italian law. For the resolution of disputes arising from the conclusion of this contract, if the customer is a consumer, i.e. a natural person who purchases the goods for purposes not related to his professional and / or entrepreneurial activity) the territorial jurisdiction is that of the Court of reference of the municipality of residence of the latter, while, in all other cases, the territorial jurisdiction is exclusively that of the Court of the registered office of our company.

X. Information Service

For more information you can contact us: - by calling the Velamp Customer Support Team on 02 45100807 (our operators are available from Monday to Friday from 09.00 to 13.00 and from 14.00 to 18.00).


For general information:

For information on orders / withdrawal:

For information on technical assistance:

For information about the protection of personal data:

Mailing address: VELAMP INDUSTRIES SRL Via G. Frua, 6 - 20146 Milan

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